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Submitted by PDC IT Administrator on September 13, 2019 - 11:46am

For better results kindly log in to the PDC before submitting this form.

The following questions will take you approximately 3 minutes to complete. It is important that you answer each question carefully and accurately so that our team can help troubleshoot your issue further.

There should be a videos loaded below:

Public Test Video

PDC Video Sample:

Click this link to test: https://www.vimeo.com/56282283

If the box does not change to GREEN after viewing the Course Content AND / OR Course Video, try these steps

We have found if you navigate (open a new tab) away from the PDC while the video is playing or paused causes a break in the trigger tracking your ‘WATCHED’ time.

When viewing other PDC videos in the future and you have a need to open a new tab, please do the following when returning back to the PDC video tab:

  1. Make a note of the time where you stopped/paused the video, i.e., 15:25
  2. Hard Refresh the page to start the video from the beginning
  3. Move the bar to the stopped/paused time noted above(1), i.e., 15:25 and begin watching the rest of the video.

Hard Refresh Steps:

Google Chrome:

Use the following shortcut keys

Windows/Linux:

  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.
  3. just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh, or even clearing the cache and do a hard refresh automatically.

Mac:

  1. Hold ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

 

Mozilla Firefox and Related Browsers:

Windows/Linux:

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold down Ctrl and ⇧ Shift and then press R.

Mac:

  1. Hold down the ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.

 

Internet Explorer:
  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold the Ctrl key and click the Refresh button.

 

Move the bar to the stop time noted, i.e., 15:25 and begin watching the rest of the video.

 

If HARD Refreshing the Page as listed above still does not work please continue as below:

The information in the box below contains detail about the device you are currently using. You will reference this information to complete some of the questions below.

 

 

Copy and Paste the information under the "YOUR WEB BROWSER IS:" text in the box above.

EXAMPLE:

JAVASCRIPT NEEDS to be ENABLED for COURSE COMPONENT / COURSE VIDEO to TURN GREEN

To use the PDC we recommend the following settings for your web browser on the Device you are using to take your courses.

Please follow the TUTORIAL Linked below TO ENABLE JAVASCRIPT on your Browser

HOW TO ENABLE JAVASCRIPT

Kindly make sure the above Minimum System Requirements are fulfilled (GREEN) before continuing to fill up this Form.

Once JAVASCRIPT is Enabled on your Browser - Open a new browser tab and go back to the course and try playing the video again.

If you still continue to have issues even after JAVASCRIPT shows Enabled and the course is NOT TURNING GREEN, please come back to continue filling up this Contact Form

Click this link to see how to clear your browser cache and cookies. Note*: You will need to Login Again and try the course after you clear your browsers cache and cookies.

Please follow the steps in the tutorial linked below to clear your Browser Cache and Cookies on your computer. 

How to clear your browser cache and cookies.

Note*: You will need to Login Again and try the course after you clear your browsers cache and cookies.

Open a new browser tab and go back to the course and try playing the video again. If you continue to have issues, please come back to this Contact Form and complete the rest of the form.

Have you tried other browsers?
Browser NameCheck All that Do NOT work*Version
Google Chrome
Firefox
Internet Explorer
Microsoft Edge
Safari
Opera
Other
I have not tried any other browsers
Click this link and paste the details underneath "Your ISP is" in the field below: https://www.whoismyisp.org/
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More information
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Sometimes, our system takes a lit bit of time (~2-3 minutes) to generate your Certificate / Statement of Credit after you have Successfully Passed (All Course Modules GREEN) a Course.

If your record is not shown immediately, do check the Completed Courses Tab on your Dashboard to see the list of Certificate Certificates / Statement of Credits you have earned for the courses you have taken.

Perform a Hard Refresh (Ctrl/Cmd + F5) of your Web browser page that you are visiting (as your Web browser may be caching an older version of the page which may result in NOT showing the latest information).

................................................................................................................................................................................................................................................................................................................................................................................................................

If you are still NOT able to see your Certificate / Statement of Credit for a Course after Successfully Passing,

and the above links (i.e. Completed Courses Tab & Hard Refresh) did not work;

Please continue to fill the below information: