FAQ

For members: https://www.nata.org, and click the blue Professional Development Center button on the member dashboard page.

For non-members: https://www.nata.org,
1. Click on log in button
2. Choose Professional Development Center (PDC) tab on the My Account page

If you are a NATA member, and still can’t log in after utilizing the password retrieval function, please contact Member Services for assistance as below:

Call 972-532-8897, Monday–Friday, 9 a.m.– 3 p.m. CST, or email membership@nata.org.

You do not have to complete the video in one sitting, but you will need to note where you stopped. The video will not begin where you left off. In the PDC, you must complete the course in sequential order to unlock the course. Successful completion of each step will change the box color from blue to green.

All components in each box must be green to proceed.

1. Course Material
2. Assessments
3. Evaluations

Enable Javascript in your Web Browser

Your Web Browser settings on your device needs Javacript to be enabled for Video Tracking - Click here to enable JavaScript for your Web Browser

Work Environment

If you are accessing courses at your place of Work / Business / Government / Educational Institution (school, college, university etc.),

Internal Firewall settings may prevent you from Viewing Video content from Vimeo.com or Tracking your Video Watch Progress.

You may need to access the PDC from another location (e.g Home) or have your internet security settings changed locally.

Optionally, Ask your IT Team to check if your Computer / Device browser settings are correct / if there is any access restrictions in place for Vimeo Video View & Tracking.

Additionally,

We have added a Video Tracking Indicator to see if the PDC is Tracking your progress while Watching the Video.

Indicator	Video Tracking Status
	Not Tracking
	Tracking
	Tracking Paused

We have found if you navigate (open a new tab) away from the PDC while the video is playing or paused causes a break in the trigger tracking your ‘WATCHED’ time. 

When viewing other videos in the future and you have a need to open a new tab, please do the following when returning to the video tab:

1. Make a note of the time where you stopped/paused the video, i.e., 15:25 (watched time)
2. Hard Refresh the page to start the video from the beginning as per the below table.
3. Move the progress bar in the video to the stop time noted, i.e., 15:25 (watched time) and begin watching the rest of the video.

Using the following shortcut keys

Purchased courses will be in your incomplete courses section and will expire 12 months from the date of purchase unless there is a need to retire a course. In that case, we will offer a refund in the form of your original payment. We do not extend the purchase beyond expiration date, but you will have the opportunity to purchase it again if you desire. CEU credits that you received as a result of renewing your membership must be used within that membership year. All unused CEU credits expire on Dec 31st each year. 

While attempting a Course Quiz / Course Assessment / Course Exam, users are generally NOT ALLOWED to use the BROWSER "Back" Button or to Go back to change answers to questions already answered.

Most Assessment Backward Navigation is Forbidden which will navigate to ACCESS DENIED page if the BROWSER "Back" Button is used.

This is shown before the assessment begins:

Example:

Access your Order History in the Professional Development Center (PDC) and choose the ORDER # for the Return / Refund.

Choose Create Return and follow the steps. We will gladly exchange courses at no charge (exam not taken) for eligible courses during the same award year.

Refunds / Returns will be issued for courses according to Return Policy

Note*: Refund requests for Extenuating Circumstances will be handled on a case-by-case basis when a detailed request is emailed to knowledgeinitiatives@nata.org as per Return Policy

Successful completion of each step will change the box color from blue to green.

All components in each box must be green to proceed.

1. Course Material
2. Assessments
3. Evaluations

Go to ‘My Cart’ and click on "Buy with CEU Credits" for all of the courses in your cart.

If you have paid for your NATA Membership Dues or are currently NATA Member, NATA  - Professional Development Center (PDC - https://pdc.nata.org/ ) is accessible to you upon confirming your account.

Your CEU Credits will automatically apply only after you have logged in to the NATA Professional Development Center (PDC - https://pdc.nata.org/ ) via our Single Sign On (SSO - https://account.nata.org/ ).

i.e. Sign in as an NATA Account Member using this link https://account.nata.org/ and once signed in you should be able to navigate to the NATA Professional Development Center (PDC - https://pdc.nata.org/ ) to access and redeem your Free CEU Credits for Courses.

NOTE*: CEU credits are only available between February - December for the current NATA Membership Year and get cleared out January 1st.

Membership Renewal for the Next Year begins from October to December. CEU credits will available for the current year if you have paid your Dues by September of current Year.

To use the PDC we recommend the following settings for your web browser on the Device you are using to take your courses.

Please follow the link in the tutorial linked below TO ENABLE JAVASCRIPT FOR MY BROWSER

ENABLE JAVASCRIPT FOR MY BROWSER

Kindly make sure the above Minimum System Requirements are fulfilled (GREEN) before filling up the Contacting Us Form with Technical Issues.

To use the PDC we recommend the following settings for your web browser on the Device you are using to take your courses.

Please follow the link in the tutorial linked below TO ENABLE JAVASCRIPT FOR MY BROWSER

HOW TO ENABLE JAVASCRIPT FOR MY BROWSER

Kindly make sure the above Minimum System Requirements are fulfilled (GREEN) before filling up the Contacting Us Form with Technical Issues.

Use the below link to clear your Browser Cookies, Cache and History.

https://www.whatismybrowser.com/guides/how-to-clear-cookies-browsing-history-and-cache/auto

This will help you access the PDC website better. You may have to login again after doing the above. Kindly remember your PDC access details to Re-Login to the system.

Our site is compatible with most web browsers. We recommend using the most up-to-date versions of Mozilla Firefox or Google Chrome. 

Before continuing with the course materials, please make sure the Flash is disabled in your browser. 

Select your browser below for instructions on how to verify is disabled:

• Google Chrome
• Mozilla FireFox
• Safari
• Microsoft Edge
• Internet Explorer 11+

Google Chrome

1) On your computer, open Google Chrome.

2) At the top right, click More button  and then Settings.

3) At the bottom, click Advanced.

4) Under "Privacy and security," click Content settings.

5) Click Flash.

6) Turn off Allow sites to run Flash and the text should read Block sites from running Flash.

Also make sure the below settings for your Browser are enabled (GREEN).

FireFox

1) Choose Firefox > Tools > Add-ons.

2) Select Plugins.

3) In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) and check the status that appears to the right of the plug-in name.

4) Select Never Activate.

5) Close the dialog box.

Also make sure the below settings for your Browser are enabled (GREEN).

Safari

For Apple Mac OSX 10.10 and 10.11, 10.12 and later

1) Open Safari, and choose Safari > Preferences.

2) Click the Security tab. Ensure that Enable JavaScript and Allow Plug-ins are selected. Click Plug-in Settings.

3) Make sure Adobe Flash Player box is NOT checked

5) Click Done.

Also make sure the below settings for your Browser are enabled (GREEN).

For Apple Mac OS X 10.9 and 10.8

1) Open Safari, and choose Safari > Preferences.

2) Click the Security tab. Ensure that Enable JavaScript and Allow Plug-ins are selected. Click Manage Website Settings.

3) Select Adobe Flash Player.

5) From the When visiting other websites menu, choose Disallow.

6) Click Done.

Also make sure the below settings for your Browser are enabled (GREEN).

Microsoft Edge

1) Click the "..." button to access the Edge menu.

2) Select the Settings menu item.

3) Scroll down to the Advanced Settings section and click the View advanced settings button.

4) Locate the Use Adobe Flash Player section and toggle the switch on to disable Adobe Flash Player.

5) Refresh your web page or open a new browser tab.

Also make sure the below settings for your Browser are enabled (GREEN).

Internet Explorer 11+

1) Click the "gear" icon to access the settings menu. Select the Manage add-ons in the menu item.

2) A popup will open up as below. Search for Shockwave Flash Object under Toolbars and Extensions and Select it.

3) After Selecting the Shockwave Flash Object in the popup box it will give you a "Disable" button. Click it.

4) After clicking the "Disable" button, it will change to "Enable". This now means that Flash is Disabled for your browser. Click "Close" button.

5) Refresh your web page or open a new browser tab.

Also make sure the below settings for your Browser are enabled (GREEN).

The Professional Development Center (PDC) launched on November 1, 2016. With the launch of the PDC, all courses now have a Purchase Expiration Date. This is the date by which you must complete the course. You will generally have 12 months from the date of purchase to complete your course. If not completed by the Purchase Expiration Date, the course is removed from your purchases. A refund will not be issued when the course is removed, but you will have the opportunity to purchase it again if you desire. Before any course is deleted, you will see it 30 days prior to its expiration date. The date will show in RED text on your PDC dashboard and you will also receive an email reminder. Course expiration dates are intended to:

• Allow you the time needed to complete purchased courses

• Encourage utilizing courses in a timely manner that enhances patient care and continuous learning

• Ensure purchased courses do not sit forgotten and unused

The Purchase Expiration Date policy impacts you in in the way you complete the course:  Courses you purchased in the PDC will expire 12 months from the date that you purchased them. Exceptions: The only exception to the Purchase Expiration Date being 12 months from the date of purchase would be the following: a) The BOC Expiration Date comes before the 12 month Purchase Expiration Date. The BOC Expiration Date is essentially the date that a course is no longer valid in line with EBP requirements or the practice analysis. In this case, a refund will not be offered. b) NATA also reserves the right to retire a course if it in some way becomes invalid. If that happens, we will work with you to correct the situation. This will be corrected by offering a refund in the form of original payment.

You are to use them as a coupon to purchase courses.  For example, if you purchase a course for 1 CEU, then 1 CEU credit will be deducted from your balance and you will have 9 left to use toward other *purchases.  You have until midnight central time on December 31st to utilize any unused CEU credit balances will expire. We do not extend the period beyond membership year. If you renewed your membership for 2023, your 2023 free CEU credits will be available in February.

*You have twelve months from the date of purchase to complete the course.

You are required to complete the following before a Statement of Credit is produced.

1. View (or read) entire course.

2. Achieve a passing score of 70% or better on the assessment

3. Complete (including open ended questions) the course evaluation.

4. Your Statement of Credit will be available to print instantly upon completion of the course evaluation.

NATA is recognized by the Board of Certification (BOC), to offer Continuing Education (CE) for Certified Athletic Trainers

Our Provider Number is: P100

Alternatively, You can find this information in the bottom paragraph of your Statement of Credit that shows your CEUs. The provider number is next to the BOC AP#.

Access your NATA Convention CEUs - https://www.nata.org/career-education/education/events/convention

If you have Free CEU Credits, a credit card is not required to purchase a course.

To use your free CEU Credits select the course and click Enroll and choose the buy with CEUs checkbox.

If your Organisation needs to pay for the course/s by Check complete this form and mail your payment to:

1. Each box must be green in order to move to the next step. Click on the PDF printable assessment box, then back arrow to the course content. If the box does not change to green after viewing the PDF and/or video, try refreshing the page .

2. Make sure that you have Adobe Flash loaded to your computer. Download Adobe Flash. MAC users: Must install a flash enabling app. See below for an idea of what to look for. http://www.macworld.co.uk/how-to/ipad/how-get-flash-ipad-iphone-3460979/ http://appcrawlr.com/ios-apps/best-apps-flash-browser

3. You should also make sure you have the most updated version of Quick Time on your computer. Download Quick Time, https://support.apple.com/kb/DL837?locale=en_US.

1. Go to your Order History in the Professional Development Center (PDC) and choose the order # for the return.

2. Choose create return and follow the steps. We will gladly exchange courses at no charge (exam not taken) for eligible courses during the same award year.

3. Refunds will be issued for courses according to policy here .

4. Refund requests for extenuating circumstances will be handled on a case-by-case basis when a detailed request is emailed to knowledgeinitiatives@nata.org

Yes. You may take an assessment a total of three (3) times. After the third retake, you will need to purchase the course again in order to complete.

Our system, Unfortunately will NOT Accept International Credit Cards currently.

Please add all your courses to your CART and continue to Checkout. Do not Pay with your International Credit Card (it will fail)

After all your Courses are Checked Out, Contact the Knowledge Initiatives Department via the Contact Form. We will help you process your ORDER.

These date overrides the 12 months from purchase expiration date. 

You will have 12 months from date of purchase to complete an On-Demand course. If you do not complete the course in 12 months, it will be deleted from your record. We do not extend the purchase beyond expiration date, but you will have the opportunity to purchase it again if you desire. However, before any course is deleted, you will see it in the Expiring courses section on your PDC dashboard. Course expiration dates are designed to improve overall system performance by automatically removing unused courses from your record.

DISCLAIMER:  It is your responsibility to complete the purchase of items that are placed in your cart. You can verify successful purchase by checking that the course(s) show in your Incomplete Courses. If your CEU credits expire (as of December 31) prior to your completing your purchase, the CEU credits you were using for purchase, will not be replaced on your account nor will the courses in the shopping cart be added to your incomplete courses.